1.1. Thank you
for visiting the www.vandemarketam.com. By accessing or using www.vandemarketam.com
website or the mobile application or any other
media ("Website"), whether automated or otherwise, you, a
registered or guest user in terms of the eligibility
criteria set out herein you (“User”) agree to be bound by these Terms
and Conditions (“Terms”) and any additional terms and conditions of
third party sellers (“Sellers”).
impliedly or expressly accepting these Terms, you also accept and agree to be
available at www.vandemarketam.com/privacy_policy as amended from time to time.
If you do not want to be bound by the Terms, you must not subscribe to or use
our services. We encourage our users to read these Terms carefully while using
1.3. In these
Terms, references to "you", "User" shall mean the end
user/customer accessing the Website, its contents and using the Services offered
through the Website. "Service Providers" mean independent third party
service providers or Sellers, and references to the “Website”, "VandeMarketam",
“vandemarketam.com”, "we", "us" and "our" shall
mean the Website and/or Novarris Fashion Trading Private Limited, its
affiliates and partners (as applicable).
contents set out herein form an electronic record in terms of Information
Technology Act, 2000 and rules there under as applicable and as amended from
time to time. As such, this document does not require any physical or digital
signatures and forms a valid and binding agreement between the Website and the
User. These Terms are made available to the User pursuant to and in accordance
with the provisions of Rule 3 (1) of the Information Technology (Intermediaries
Guidelines) Rules, 2011 that require publishing the rules, regulations, privacy
policy and Terms for access or usage of the Website
headings and subheadings herein are included for convenience and identification
only and are not intended to describe, interpret, define or limit the scope,
extent or intent of the Terms or the right to use the Website by you contained
herein or any other section or pages of the Website or any linked sites in any
1.6. The Terms herein
shall apply equally to both the singular and plural form of the terms defined.
Whenever the context may require, any pronoun shall include the corresponding
masculine and feminine. The words "include", "includes" and
"including" shall be deemed to be followed by the phrase
"without limitation". Unless the context otherwise requires, the
terms "herein", "hereof", "hereto",
"hereunder" and words of similar import refer to the Terms as a
1.7. The Website
is operated by Dashanan Ecommerce Private Limited., a company incorporated
under the laws of India having its registered office at 2260, Shakti Chowk,
Dhanushdhari Soc., Saijpur, Ahmedabad – 382 345. All references to Website in
these Terms shall deem to refer to the aforesaid entity in inclusion of the
operates as a marketplace and is not directly involved in the transactions
between the Users and the Sellers. As a result, VandeMarketam has no control
over the quality, safety, morality or legality of any aspect of the items
listed, the truth or accuracy of the listings, the ability of Sellers to sell
items or the ability of Users to pay for the Products. VandeMarketam does not
pre-screen content or information provided by users and cannot ensure that a
User or Seller will actually complete a transaction. Consequently, VandeMarketam
cannot and does not transfer legal ownership of items from the Seller to the
the terms and conditions for any Product, sale, discount, discount vouchers,
gift vouchers, pre-paid instruments or contest event organized on the Website
from time to time, shall be subject to third party/Seller terms and conditions.
1.10. We reserve
the right to change these Terms at any time. Such changes will be effective
when posted on the Website and may, at the sole discretion of the Website be
notified to the Users from time to time. Notwithstanding the foregoing, by
continuing to use the Website after we post any such changes, you accept the
Terms as modified.
Terms will continue to apply until terminated by either you or vandemarketam.com
in accordance with the terms set out below:
agreement with VandeMarketam can be terminated by (i) not accessing the
Website; or (ii) closing Your Account, if such option has been made available
above clause shall also apply to any additional Terms applicable to the use of
the Website and VandeMarketam reserves the right to terminate access to the
Website (including any services offered as part thereof);
Notwithstanding the foregoing, these provisions set out in these Terms which by
their very nature survive are meant to survive termination, shall survive the
termination / expiry of this agreement.
2. Eligibility to use
2.1. Use of the
Website is available only to such persons who can legally contract under Indian
Contract Act, 1872. Persons who are "incompetent to contract" within
the meaning of the Indian Contract Act, 1872 including un-discharged insolvents
etc. shall not be eligible to use the Website.
2.2. Any minor
desirous to use or transact on Website, is required to conduct such transaction
through their legal guardian or parents.
2.3. The Website
reserves the right to terminate any membership and / or refuse to provide
access to the Website if it is brought to the Website’s notice or if it is
discovered that the person accessing/using the Website is un-discharged
accepting the Terms or using or transacting on the Website, the User
irrevocably declares and undertakes that he/she is of legal age i.e. 18 years
or older and capable of entering into a binding contract and such usage shall
be deemed to form a contract between the Website and such User to the extent
permissible under applicable laws.
3. Account, Password, and Security
3.1. Any person
may access the Website and the Products either by registering to the Website or
using the Website as a guest. However, a guest user may not have access to all
sections of the Website including certain benefits/promotional offers, which shall
be reserved only for the purpose of registered Users, and which may change from
time to time at the sole discretion of the Website.
3.2. If you wish
to register yourself with the Website, you shall be required to create an
account by registering through your email account or by filling in the details
prescribed in the Website registration form. You are responsible for
maintaining the confidentiality of the password and account, and are fully
responsible for any and all activities that occur under your password or
account. You agree to (a) immediately notify the Website of any unauthorized
use of your password or account or any other breach of security, and (b) ensure
that you exit from your account at the end of each session. VandeMarketam.com
cannot and will not be liable for any loss or damage arising from your failure
to comply with this Section or for any losses occurring thereto. You, as the
User, waive any claims against the Website for any loss and damage suffered by
you on account of your failure to comply with the Terms and reasonably expected
good practices in this regard.
3.3. If any User
learns or is made or becomes aware of any instance of hacking or misuse of its
User account, it shall without delay notify the Website of the same. Additionally,
registered Users may be held liable for losses incurred by the Website for any
loss or damage caused as a result of failure in maintaining security by the
3.4. If any User
provides any information that is untrue, false, not updated, and incomplete or
the Website has reasonable grounds to believe that such information is untrue,
false, not updated, incomplete, the Website shall have the right to suspend or
terminate the relevant User account and refuse any and all current or future
use of the Website (or any portion thereof).
3.5. The Website
may be inaccessible for such purposes as it may, at its sole discretions deem
necessary, including but not limited to regular maintenance. However, under no
circumstances will VandeMarketam be held liable for any losses or claims
arising out of such inaccessibility to the Users and the Users expressly waive
any claims against VandeMarketam in this regard.
3.6. Users of
the Website may be required to provide certain person information and expressly
permit the Website from accessing and/or collecting and retaining such personal
information of the Users. Such provision and/or collection, storage, retention,
use and disclosure of the personal information of the Users shall be subject to
4.1. The Website
operates as a market place and merely provides an online platform to various
Sellers to advertise, display, make available and sell various Products (including
services ancillary to the products and services), vouchers, and services to
Users of the Website (“Products”). The Website merely facilitates the
engagement of the Users and various Sellers and provides such other services as
are incidental and ancillary thereto. Additionally, the Website reserves the
right to terminate the services offered at any time to the Users without any
Products exhibited on the Website are on an “as is” and “as available” basis.
Images of products are for and by reference only and actual Product may vary
from the corresponding image exhibited. The Website disclaims any liabilities
arising out of any discrepancies to this end.
hereby disclaims any guarantees of exactness as to the finish and appearance of
the final Product as ordered by the User. The quality of any products,
Services, information, or other material purchased or obtained by you through
the Website is not endorsed or supported by VandeMarketam and is the sole
liability of the respective Seller. Alterations to certain aspects of your
order such as the merchandise brand, size, color etc. may be required due to
limitations caused by availability of product difference in size charts of
respective brands etc.
4.4. Prices for
Products are subject to change without prior notice, and at any time
whatsoever, irrespective of whether an item has been earmarked/wish listed by a
User. The Website disclaims any and all claims and/or liabilities arising from
such revision in prices.
5.1. Prices for
Products are described on our Website and are incorporated into these Terms by
reference. All prices are in Indian rupees. Prices, Products and services are
offered by the respective Seller and may change in accordance with the brand
guidelines or other terms and conditions applicable to each Seller. Users
further undertake that by initiating a transaction, the User is entering into a
legally binding and enforceable contract with the Seller to purchase the
products using such payment facilities as may be permitted by applicable laws
and as may be accepted by the Website.
5.2. The Website
does not charge any registration/membership or browsing fee. However, the
Website reserves the absolute right to alter the fee policy from time to time.
In the event, the Website alters its services, it may introduce new fees for
such altered services. All such fees that the Website may charge will be
intimated to the Users and such change shall automatically become effective
immediately after they are posted on the Website. All such fees charged by the
Website shall be in Indian Rupees. The Users continued use of the Website shall
be deemed as an acceptance of the amended terms and conditions.
may enter into agreements with third party payment gateway aggregators and
financial institutions authorized by the Reserve Bank of India for collection,
refund and remittance and to facilitate payment between Users and VandeMarketam.
The Website shall initiate the remittance of the payments made by the User and
the date of completion of transaction shall be after the Products are delivered
to the User and such other additional time as may be agreed between Website and
availing any of the payment method/s available on the Website, the Website will
not be responsible or assume any liability, whatsoever in respect of any loss
or damage arising directly or indirectly to the User due to:
authorization for any transaction/s, or
Exceeding the present
limit mutually agreed by and between the User and relevant banks of the User,
issues arising out of the transaction, or
the payment methods (credit/debit card frauds etc.) being used by a User;
transaction for any other reason(s)
anything contained herein, the Website reserves the right to conduct additional
verification for security or other reasons if it is not satisfied with the
creditability of the User.
5.5. All payment
and delivery related conditions are in accordance with the contractual
relationship impliedly established between the Seller of the Products and the
User purchasing the same and payment facility provided by the Website is merely
used by the User and Seller of the Product to facilitate the completion of the
purchase made by the User.
5.6. Every User
hereby agrees to provide accurate information, such as credit/debit information
for purchasing Products on the Website. Every User further warrants that he/she
shall not use payment information or instrument that is not lawfully owned by
the User. The Website shall not utilize or share with any third party unless
required as per law, regulation or court order or in accordance with the terms
loss of any information pertaining to the Confidentiality of the credit/debit
card details or pre-paid instrument account. In addition to these Terms, the
terms and conditions of the bank or other financial institution shall also be
applicable to every User. The Website disclaims any liability arising out of
declining of payment by such bank or financial institution.
5.7. The Website
may in its sole discretion impose limits on the number of transaction which an
individual holding a financial instrument may use for payment for Products.
the Website reserves the right to refuse to process transactions exceeding such
limit and transactions by Users that have incurred questionable charges and
5.8. The Website
is merely a facilitator for providing the User with payment channels through
automated online electronic payments (either itself or through Service
Providers), cash on delivery, collection and remittance facility for the
payment of Products purchased by the User on the Website using the existing
authorized banking infrastructure and credit card payment gateway networks (of
either the Website or Service Providers).
6. Shipping and Delivery
Products purchased from the Website shall be delivered to the User by standard courier
services by VandeMarketam.com. All deliveries where applicable shall be made on
a best efforts basis, and while the Website will endeavour to deliver the
Products on the dates intimated, the Website disclaims any claims or
liabilities arising from any delay in this regard.
shall not be liable for any damage to the Product in transit due to mishandling
by the logistics partner.
logistics partner supported by VandeMarketam.com will make a maximum of three
attempts to deliver your order. In case the User is not reachable or does not
accept delivery of products in these attempts the VandeMarketam the right to
cancel the order(s) at its discretion.
estimated delivery time shall be displayed on the order summary page. On
placing your order, you will receive an email containing a summary of the order
and also the estimated delivery time to your location.
delivery may take longer due to inter alia:
6.6. In the
event any delay in delivery of a Product is expected, the Website may, at its
sole discretion, intimate the User who may have purchased the same, regarding
6.7. The Website
shall not be held responsible and will bear no liability in case of failure or
delay of delivering the Products including any damage or loss caused to the
6.8. Where there
is a likelihood of delay in delivery of the Products, the User may be notified
of the same from time to time. However, no refunds may be claimed by the User
for any delay in delivery of the Products, which was caused due to reasons
beyond the control of the Website and/or the Seller.
6.9. However in
case where a damage has been caused to the Products ordered, the Seller shall
replace the products as per the Seller’s replacement policy.
deliveries of the Products shall be made outside the territorial boundaries of
6.11. In case a
User purchases multiple Products in one transaction, the Seller(s) may deliver
the same together. However, this may not always be possible and shall be
subject to availability of stock with the relevant Sellers.
6.12. If a User
wishes to get delivery to different addresses, then the User shall be required
to purchase the Products under separate transactions and provide separate
delivery addresses for each transaction, as may be required. The User agrees
that the delivery can be made to the person who is present at the shipping
address provided by the User.
shall not compensate for any mental agony caused due to delay in delivery. The
Users can cancel the order at any moment of time even if the delivery time
exceeds the expected delivery time. If it is a prepaid order, the Users will be
refunded back the price of the product in the account or payment wallet, in
accordance with the options chosen by you, as soon as the order is successfully
7. Return, Replacement and Refund
7.1. If the
product differs as per your order, we are happy to offer a refund or exchange
on product purchased from our online store within 4-15 days of receiving your
product. Items purchased online at vandemarketam.com can now be exchanged or
refunded subject to Terms and Conditions;
7.2. If the
product received is not as per the specifications ordered by you may be a:
Change in Color,
description of the product
7.3. If you
receive a wrong product, we request you to write us at firstname.lastname@example.org within 7 days
of receipt of your order. Our team will contact you within 2 working days of
receipt of your complaint. You can choose to have refund/replacement of the product.
7.4. Any Product returning should be unused
and should return with the original packaging and tags in place. Items without
tags will not be accepted.
7.4.1. We will also not be able to
accept the return if the product is:
Used/worn or altered
Physical damage to the product/box
Returned without product accessories
Serial Number is tampered.
If the product doesn’t met the specifications:
Product can be replaced/re-ordered ( or )
The amount is credited into your vandemarketam account.
If you have received a damaged product or empty parcel or any item is missing,
please contact us within 2 days of receiving the order.
Note: Please make sure that the returned items are packed securely and safely
to prevent any loss or damage during transit.
Electronics refers to products such as mobiles, tablets, computers, appliances
and the similar products.
2 Brand's policy shall apply for specific branded product. therefore, for
defect, repair, exchange, refunds and cancellation of products shall bind the
customer with the brand policies.
will not be liable for the products returned by mistake. In circumstances where
a product not belonging to VandeMarketam.com is returned by mistake, VandeMarketam.com
is not accountable for misplacement or replacement of the product and is not
responsible for its delivery back to the User.
exchange can be availed only once at the special price of an item. Please take
note that this is applicable only on Products that are exchangeable, as
mentioned on the product page.
7.7 Now product
can be exchanged with a different product also, provided the new product
selected by user is returnable and exchangeable. For exchanging the product
with another product, customer needs to write us at email@example.com within 7 days
of receipt of your order.
returned or in case the User does not receive the delivery within the time
period agreed the User will be entitled to claim refund of the entire cost of
the Product after adjusting relevant courier charges and such other charges
that the Website may at its own discretion deduct. In case a User does not
raise a refund claim as per the Terms, the User shall be ineligible for a
refund. In the event, the refund facility is not available in full or in part
for certain Products, the User shall not be entitled to a refund in respect of
Products ordered by the User shall be eligible to be replaced in accordance
with the Seller’s replacement policy as indicated herein above, if the Product
delivered is damaged, soiled or is different from the Product specifications
mentioned on the Website. VandeMarketam.com will accept return or exchange of a
Product only in accordance with the returns policy of the respective Seller.
7.10. In case of
Size Exchange, the differential amount, if any, shall be forfeited. This will
apply irrespective of any increase or decrease in the price of the product
7.11. Refund, if
any, shall be made at the same issuing bank through which the Product was
purchased. For cash on delivery transactions, the User has the option to
receive the refund in any bank account via NEFT (for which the User shall have
to share the bank details) or, the refund will be credited to the wallet linked
to his/her User account on the Website.
payments made through electronic means like debit card, credit card, net
banking, wallet etc. refund shall be made using the same payment mode.
refunds shall be made in Indian Rupees only.
7.14. The User
acknowledges that the Website will not be liable for any damages, interests or
claims etc. resulting from non-processing an order or any delay in processing
an order which is beyond control of the Website.
7.15. All Users
and Sellers shall comply with all the applicable laws (including without
limitation Foreign Exchange Management Act, 1999 and the rules made there
under, Customs Act, Information and Technology Act, 2000 as amended by the
Information Technology (Amendment) Act 2008, Prevention of Money Laundering
Act, 2002 and the rules made there under, Foreign Contribution Regulation Act,
1976 and the rules made there under, Income Tax Act, 1961 and the rules made
there under and all other laws as may be applicable.
1. What is the maximum days to return
VandeMarketam offers a 4-7 days return guarantee
for all the items. However, for some products, the sale is a final sale, and
the merchant does not accept any returns for products like healthcare,
customized products, undergarments, lingerie, swimsuits etc and perishables
like flowers, edible products due to health & hygiene reasons.
2. How should I do packing of the
If your order is approved for returns, if you are
out of Ahmedabad, you will receive the packaging instructions and return
address on your email, but if there is an order of Ahmedabad our person will
take the package from your place.
3. Do I need to pay courier charges to
return the product?
If VandeMarketam arranges for pickup, you need not
to pay anything. However if we asks to use the standard courier for returns,
VandeMarketam will add courier charges into your account in the form of
promotional code as per terms & conditions.
4. How do i know if return product is
You will be mailed once the product is received.
You can check delivery status in the courier tracking website.
5. When will i get the replacement or
We will initate a replacement within 48 - 72 hours
after receiving the product.
For refunds, the amount will be credited into your VandeMarketam Account for
further purchases or if you want to deposit back into your bank account or
card, our person will call you within 24 hours of a refund deposited in the
VandeMarketam account, in which you have to inform us about your bank
details.After initiation it takes upto 4-15 days for the amount to be credited
in your account.
For COD orders, we will transfer via NEFT once you informed your bank details.
8.1. To provide
a safe and secure shopping experience, we regularly monitor transactions for
fraudulent activity. In the event of detecting any suspicious activity, VandeMarketam.com
reserves the absolute right to cancel all past, pending and future orders
without any liability. VandeMarketam.com also reserves the right to refuse or
cancel orders in scenarios like inaccuracies in pricing of product on Website
and stock unavailability. We may also require additional verifications or
information before accepting any order. We may contact you if all or any
portion of your order is cancelled or if additional information is required to
accept your order. If your order is cancelled after your card has been charged,
the said amount will be reversed to your account. Any promotional voucher used
for the cancelled orders may not be refunded. Further, in case of suspicious
transactions, VandeMarketam.com reserves the right to inform law enforcement
officials and provide them with all transaction details that may be requested
for investigation of any illegal activity.
8.2. The User
may be considered fraudulent if inter alia any of the following scenarios are
reply to the payment verification mail sent by VandeMarketam
Users fails to
produce adequate documents during the payment details verification
another Users's phone/email
invalid email and phone no.
Overuse of a
Use of a special
voucher not tagged to the email ID used.
the wrong product
Users refuses to
pay for an order
Users is involved
in the snatch and run for any order
8.3. The User
may be considered loss to business if any of the following scenarios are met:
User with a very
high return rate
for monetary compensation for petty issues
Account for the
Users falling in fraudulent or loss to business category may be blocked. Any
credits earned through loyalty or referral program will be forfeited in such
may cancel any orders that classify as 'Bulk Order' under certain criteria at
any stage of the product delivery. An order can be classified as 'Bulk Order'
if it meets with the below mentioned criteria, and any additional criteria as
defined by VandeMarketam.com:
are not for self-consumption but for commercial resale
placed for same product at the same address, depending on the product category
Bulk quantity of
the same product ordered
given in order details
used to place the order
voucher used for placing the 'Bulk Order' may not be refunded
8.5. If a User
raises a complaint for partial item/partial order :
The Users is
supposed to claim for pilferage within 48 hours of delivery failing which the
claim will not be entertained.
An Email will be
sent seeking/providing following information:
description of the case (A few questions will be asked to help us understand
The snapshots of
the packet and other box(If any)(Try to cover the sides which look
tampered/damaged as per the Users)
The refund for
prepaid orders will be done after investigation
The Users may
not be liable for a refund if he/she falls in any of the scenarios stated
Users fails to
provide adequate information about the case
Users fails to
provide snapshots of the packet and box(if any)
If an opened
delivery was received, pilferage claims must be made the same day
Users must not
dispose the packaging for 3-4 days post-delivery. We might need to pick-up your
packaging for investigation at our end.
9. User Conduct
9.1. You agree
and undertake to use the Website only to post and upload messages and material
that are proper. By way of example, and not as a limitation, you agree and
undertake that when the Website, you will not:
harass, stalk, threaten or otherwise violate the legal rights of others;
upload, distribute or disseminate any inappropriate, profane, defamatory,
infringing, obscene, indecent or unlawful topic, name, material or information;
that contain software or other material protected by intellectual property laws
unless you own or control the rights thereto or have received all necessary
distribute files that contain viruses, corrupted files, or any other similar
software or programs that may damage the operation of the Website or another's
forward surveys, contests, pyramid schemes or chain letters;
file posted by another user of a Service that you know, or reasonably should
know, cannot be legally distributed in such manner;
delete any author attributions, legal or other proper notices or proprietary
designations or labels of the origin or source of software or other material
contained in a file that is uploaded;
violate any code
of conduct or other guidelines, which may be applicable for or to any
applicable laws or regulations for the time being in force in or outside India;
violate any of
the terms and conditions of this Agreement or any other terms and conditions
for the use of the Website contained elsewhere herein.
exploit any of
the services. We reserve the right to deprive individual Users of our cash on
delivery payment option. Moreover, we might refuse any of our services,
terminate accounts, and/or cancel orders at our discretion, including but not
limited to, if we believe that Users conduct violates applicable law or is
harmful to our interests.
You shall not
make any derogatory, defamatory, abusive, inappropriate, profane or indecent
statement/s and/or comment/s about the Website, its associates and partners on
any property owned or operated by the Website.
Intellectual Property Rights (“IPR”) for the purpose of these Terms shall
always mean and include copyrights whether registered or not, patents including
rights of filing patents, trademarks, trade names, trade dresses, house marks,
collective marks, associate marks and the right to register them, designs both
industrial and layout, geographical indicators, moral rights, source code,
technical data, broadcasting rights, displaying rights, distribution rights,
selling rights, abridged rights, translating rights, reproducing rights,
performing rights, communicating rights, adapting rights, circulating rights,
protected rights, joint rights, reciprocating rights, infringement rights and
further shall also include but not be limited to all text, graphics, user
interfaces, visual interfaces, sounds and music (if any), artwork and computer
code in relation to the Website.
10.2. All IPR on
the Website exclusively belong to either the Website or the third party sellers
and suppliers, as the case may be. Under no circumstance shall any User
infringe in any way such IPR of the Website, a third party supplier or Seller
during or pursuant to its use of the Website for any purposes whatsoever.
10.3. All those
IPR arising as a result of domain names, internet or any other right available
under applicable law shall vest in the domain of Novaris Fashion Trading
Private Limited and/or its affiliates as the owner of such domain name.
Parties hereto agree and confirm that no part of any Intellectual Property
rights mentioned hereinabove is transferred in the name of User and any intellectual
property rights arising as a result of these presents shall also be in the
absolute ownership, possession and our control or control of its
owners/permitted assigns, as the case may be.
10.5. Every User
hereby grants VandeMarketam.com a perpetual, non-revocable, worldwide,
royalty-free and sub-licensable right and license to use, copy, publish,
transmit, reproduce, modify, adapt any content provided or created by the User.
VandeMarketam shall have no liability for any infringement of intellectual
property rights with respect to such content created by the User.
10.6. Except as
expressly provided herein, the User acknowledges and agrees that it shall not
copy, republish, post, display, translate, transmit, reproduce or distribute or
in any other way infringe any Intellectual Property Right through any medium
without obtaining the necessary authorization from the Website or the thirty
party owner of such Intellectual Property Right.